All Episodes
Displaying 121 - 138 of 138 in total
Episode 121: Windows Symptoms — BSOD, Boot Issues, Low Memory
This episode covers some of the most common and dramatic symptoms you'll face when troubleshooting Windows systems. We begin with the infamous Blue Screen of Death—als...
Episode 122: Repair Techniques — SFC, Reimage, Rollback
When something breaks in Windows, there are several tools you can use to restore functionality, and this episode breaks them down step by step. We begin with the Syste...
Episode 123: PC Security Symptoms — Alerts, File Changes, Redirection
Security issues don’t always come with flashing warnings—sometimes they hide behind subtle behavior. This episode helps you identify the symptoms that often indicate m...
Episode 124: Malware Removal Steps — Quarantine, Clean, Restore
Successfully removing malware requires following the right sequence, and this episode lays out that process according to CompTIA’s expectations. We begin with identifi...
Episode 125: Mobile App Issues — Crashing, Connectivity, Updates
Mobile devices introduce their own unique troubleshooting challenges, particularly when it comes to application behavior. In this episode, we start with app crashes—wh...
Episode 126: Mobile Malware — Rooted Devices, Data Leaks, Ads
Malware isn’t limited to desktops. In this episode, we explore the types of malicious threats that target mobile devices. We begin with adware, spyware, and malicious ...
Episode 127: Domain 4.0 Operational Procedures — Overview
The final domain in the Core 2 exam is Operational Procedures, and this episode introduces its wide-ranging content. You’ll learn what this domain includes: documentat...
Episode 128: Documentation and Ticketing Systems
This episode focuses on the importance of clear, consistent documentation in every phase of IT support. We begin by explaining ticketing systems—how they track user re...
Episode 129: Asset and Inventory Management
Keeping track of hardware, software, and configuration data is vital for organizations of all sizes, and this episode explores how asset and inventory management suppo...
Episode 130: IT Documentation Types — AUP, SOP, Diagrams
There’s more than one kind of documentation in I T, and this episode explains the major types that appear on the A Plus exam. We start with Acceptable Use Policies (AU...
Episode 131: Change Management Process
Change is a constant in IT, but managing that change responsibly is what keeps systems stable. This episode introduces the formal change management process, starting w...
Episode 132: Backup and Recovery Methods — GFS, 3-2-1, Testing
This episode focuses on the backup strategies and data recovery techniques that every IT professional must know. We begin with the Grandfather-Father-Son (GFS) backup ...
Episode 133: Safety Procedures — ESD, Handling, Fire Safety
Keeping yourself and your equipment safe is foundational to effective IT work. This episode covers essential safety practices beginning with Electrostatic Discharge (E...
Episode 134: Environmental Controls — Ventilation, Disposal, MSDS
Maintaining the physical environment around IT systems is just as important as managing the systems themselves. This episode begins with ventilation and cooling requir...
Episode 135: Data Privacy and Licensing — DRM, Chain of Custody
This episode explores the legal and ethical responsibilities of handling data and software in IT environments. We start with licensing—understanding the difference bet...
Episode 136: Communication and Customer Service Skills
Technical skills are vital, but soft skills are what turn technicians into trusted professionals. This episode focuses on communication techniques that improve user ex...
Episode 137: Handling Confidential Materials
Protecting sensitive data requires not only digital safeguards but also physical and procedural awareness. This episode teaches you how to properly handle confidential...
Episode 138: Scripting and Remote Access — .bat, RDP, SSH, Risks
Automating tasks and supporting systems remotely are part of modern IT workflows. In this episode, we begin with scripting—specifically .bat and PowerShell scripts—and...